Last Updated: 2/1/2026

Introduction

At CTSHealth, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

1. Information We Collect

Phone Number: The mobile number you provide to receive SMS messages.
Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).

2. How We Use Your Information

· Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
· Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
· Improve messaging and measure engagement.

3. One-to-One Consent Requirement

Under the January 2024 FCC ruling, opt-in consent applies solely to CTSHealth. We do not share your consent with third parties or affiliates unless you expressly agree.

4. Message Frequency & Data Rates

The SMS message frequency will vary but will not be more than 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.

5. Opt-Out & HELP Instructions

Text “STOP” to any message to unsubscribe immediately.
Text “HELP” for assistance or contact us at info@ctshealth.org or 704-864-1477.

6. Data Sharing & Disclosure

We will never sell your data.
We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

7. Security of Your Information

Reasonable measures are in place to protect your data, though no system is infallible.

8. Record Keeping & Proof of Consent

We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.

9. Changes to This Policy

We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

Email: info@ctshealth.org
Phone: 704-864-1477
Address: 1538 Union Road, Suite B Gastonia, NC 28054

CTSHealth Privacy Policy for SMS Messaging